Mainhelp  

Below you will find common questions and answers. This is to provide further clarification for any issues and topics that are not covered throughout the website. If your question is not addressed below, feel free to contact us via E-mail info@calline.com or by calling our customer service department at (877) 545-4544.

General Questions / Long-distance Services

Q: How does Calline.com work?
  Calline.com is an alternative to other long-distance providers which provides low rates and best quality services. Calline.com utilizes the broadband and fiber-optic network to provide the best quality on all domestic and international calls nearly anywhere in the world.

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Q: How do I use Calline.com?
  Once you open an account with us, you can simply use your Local Access number or the toll-free number provided to you when you signed up to access our network. You must enter your local access number or 1-800 number than you dial your destination number. To access your account information or your call detail records on our Web site simply enter your user name and password.

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Q: How can I sign up with Calline.com?
  To subscribe, you can click on the ' Sign up ' button from our Home page (www. Calline.com). Just fill out our sign-up form. Please call or customer service department if you need help with completing the sign up form.

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Q: What kind of call quality can I expect with Calline.com?
  Our partners are the Tier-one service providers in the US and abroad with the most advanced, reliable facilities and network. Calline uses fiber-optic and broadband-based network to provide you the best quality of voice and data termination for both domestic and international calls.

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Q: When do you charge my credit card?
  You may use PayPal or register a credit card and purchase a certain amount of service credit in the dollar amount of your choice at the time of registration with Calline.com. Credit can be added to your account at any time through our Web site or by calling our customer service department. Your account will be charged at the time you sign up for service and each time you recharge your account.

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Q: What are the methods of payment?
  We accept VISA or MasterCard logo, as well as PayPal.

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Q: How do your charges appear on my credit card statement?
  Your charge shows up as Global Connect Telecommunications Corporation. You can always access our Web site and click on 'My Account' for detailed account information, including a complete call history.

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Q: Calline.com does not accept my credit card. What could be wrong?
  Calline.com accepts VISA and Master Cards that were issued in the United States. Our system will reject bank cards if the address in our system is different from their billing address with your bankcard company.

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Q: Is it safe to purchase over the Internet?
  Yes. For our customer.s security and piece of mind, we use the latest encryption technology whenever we ask for personal information. Customer data is stored on a secure server to protect it from any intruders. (View our Privacy Policy and Security Statement)

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Q: What do you do with my personal information?
  Calline.com stores all personal information collected in secure operating environments that are not available to the public. Calline.com will not share any personal information with any third party for any reason or amount of money. (View our Privacy Policy and Security Statement)

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Q: What happens if I lose my PIN?
  Calline.com only discloses a PIN to the original purchaser. You will need to contact customer support at (888) 498-4737 and provide all the necessary information you submitted when you purchased the service. We will process your request promptly, and you will receive your PIN over the phone once your identity is verified.

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Q: How long does my account with Calline.com last?
  Your Calline.com phone service will stay active six months from the date of purchase or six months from the date of your most recent recharge. Thus, to keep your account active, you just need to recharge your account once every six months.

Q: Can I be charged by different long distance company when using cell phone?
ATTENTION CELL PHONE USERS: When calling from your cell phone please make sure you do not push the Send button (usually green button on cell phone's keyboard) after entering your destination number. If your cell phone's international calling is activated pushing the Send button will make your call go through your wireless services provider and the related charge (usually very high) will apply(Callline will not be responsible for your misdialing).

Long-distance Services

Q: How do I use Calline.com to place a call?

  1. Dial your local area access number OR the toll--free number in order to access our system. Both the Local Area Access number and the 1-800 can be found in our web site when you log on to your account.
  2. Enter your PIN (Our system will automatically prompt you to dial the destination number).
  3. Follow the voice prompt and dial the number you want to call.
      a. For calls to U.S. or Canada, dial 1+ area code + phone number.
      b. For international calls, dial 011 + country code + city code + phone number.

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Q: Can I make phone calls when I have caller-ID blocking?
  No. If you choose to have caller-ID blocking, you must dial PIN in order to complete the call.

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Q: How many Phone numbers can I have?
  You can have a total of up to six (6) numbers for each account. One would be your primary number and up to five would be your secondary numbers.

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Q: How do I set up additional Phone numbers?
  Sing in to your Calline.com account at www.calline.com. Select the .My Account. tab section and follow the steps.

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Q: Can I use Calline.com from a pay phone?
  Yes. The FCC (Federal Communications Commission) assesses a surcharge to compensate for operator services. In most cases, a x.xc fee may be assessed and billed to your account when you use Calline.com from a pay phone.

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Q: How is usage calculated?
  A full-minute increment is calculated for your usage, with each partial minute rounded up to the next full minute on each call.

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Q: If I reach my credit limit, is my call disconnected?
  Yes. A voice notification will be given when there is one minute of call time remains. When that minute is over, the call will be terminated. To avoid this situation, we recommend you occasionally visit your account online to keep confirm on the credit balance, and refresh it when it is necessary.

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Q: Can I use Calline.com to place calls while in other countries?
  No. At this time Calline does not support calls from other countries. We plan to add international roaming in the future.

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Q: Do I need to notify my current long-distance carrier or my local phone company of my choice to use Calline.com?
  No. You use Calline.com's service via local area access number or toll-free number, therefore, you do not need to notify your phone company, nor do you have to cancel your current long-distance carrier.

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Q: Can I recharge my account immediately after I hear the one-minute-remaining prompt?
   No. It will take few minutes for our system to evaluate the recharge and place the credit in to your .account.. During this time your call will be disconnected. However, with this one exception, your recharge will be credited and available to your account immediately after you submit it.

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Q: Can I continue with another number without redialing the access number or toll-free number?
   Yes. You can place another call without disconnecting and redial the access number. Simply, press the star key (*) TWICE after the person on the other end hangs up.

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Q: Can I redial the same number without redialing the access number or toll-free number?
   Yes. You can redial the same number without disconnecting by pressing the pound key (#), than zero, and the star key (*) to redial your last number with hanging up.

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